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Tourists from which countries cannot apply for Tax Free in Russia?
Can a tourist with dual citizenship apply for Tax Free in Russia if one of his citizenships is an EAEU country? (for example, a Russian citizen who also has Israeli citizenship?)
Can a tourist buy goods in store and issue a Tax Free Form for another person?
What percentage of the purchase amount will the tourist receive as a refund?
What is the minimum purchase amount spent by a shopper to get the tax refund in Russia?
Within how many days after purchase is it possible to apply for Tax Free in Russia?
What is the validation period for Tax Free forms in Russia?
Can a tourist receive Tax Free refund at the store?
Can a tourist apply for Tax Free with a scanned copy of a passport or original ID card?
Which signature (tourist or store employee) is necessary on a Tax Free Form to get a Tax Free refund?
If a tourist pays by cash for a purchase in the store, is it possible to receive Tax Free refund to bank card?
Can a tourist receive a refund in cash?
Which country’s customs should stamp the Tax Free form for purchases in Russia for a Brazilian citizen?
How can a tourist track a Tax Free refund?
Where is the customs checkpoint for getting the stamp on my Tax Free form?
What should a tourist do if they did not receive a Tax Free refund or if they have any questions about the Tax Free service?